Tuesday, May 15th, 2007

Providing online access and effective search for continuously updated university policy documents was a challenge for City University of New York (CUNY). Steven Quinn describes how CUNY built search into its information management system that dynamically generates the policy documents site. He will discuss their initial needs assessment and challenges and the subsequent added value that extends beyond traditional search.

With the implementation in December 2006 of the new Federal Rules of Civil Procedure, businesses must find and implement powerful search tools to comply with the impending changes and e-discovery issues. Hear how the new federal rules could impact your business and what can be done proactively to mitigate that impact. Learn about the increasing role of e-mail as a repository for the majority of corporate intelligence. Understand the need to search for data in a timely manner as required by the new rules and the need to adequately address “chain of custody” concerns when searching data.

Learn what it takes to successfully implement a user-centered design process for enterprise search. Initially, Marriott's major focus was on implementing an effective search solution, but it quickly realized that the technology must be aligned with the user's needs and expectations. This case study focuses on the process, not the technology, and provides insights and lessons learned.

With more than 75% of corporate information residing in e-mails and given new regulatory demands, companies need an effective strategy for archiving, retaining, and quickly searching millions of e-mail messages. Learn about the challenges faced by enterprises when implementing e-mail search, and the dangers of applying traditional enterprise search to the unique problems of e-mail discovery. Find out what specific discovery-related features you should look for in an enterprise e-mail search application.

The Conservation and Liquidation Office (CLO), a division of the California Department of Insurance, is responsible for managing all insolvent insurance companies in California. It is under "constant audit" and adheres to strict state and federal compliance regulations. Learn how the CLO implementation of enterprise search has maintained HIPAA and SOX compliance, reduced audit violations, and increased organizational efficiencies.

Nature Publishing Group (NPG) delivers leading scientific and medical research to desktops via the nature.com platform. The NPG portfolio combines the continued excellence of Nature, its associated research journals, and over 35 leading academic journals. Leveraging site search on a website consisting of over 500,000 pages with continuously updated information is not only valuable for site visitors, it’s a necessity. Hear how the team at nature.com is able to effectively refine search results from tens of thousands of options through a user-friendly guided search experience

Learn how an e-mail compliance application based on text analytics and developed by Business Objects offers communications monitoring and dashboards to reduce corporate risk and exposure. The dashboard monitors e-mails based on a variety of criteria, including sensitive projects, confidentiality, contracts, inappropriate or offensive language, and potential “restricted companies” (competitors, potential acquirers, etc.).

 

What if you had a platform for enterprise search that offered contextual understanding to interpret query intent and application context to help people find information based on what they mean as opposed to what they say? And what if it had advanced text analytics to enable users to search information using concepts or facts rather than words that must appear in the text? This session shows how this search technology can be applied to specific industries and applications, such as automotive quality early warning, e-commerce, and enhanced customer service.

Compliance requirements are pushing businesses including major financial organizations to seek cutting-edge search and classification technology. To automatically apply retention policies and support legal discovery, one firm created a massive cluster of Autonomy indexing, classification, and retrieval servers that are capable of classifying structured and unstructured data from a variety of sources, ranging from document imaging systems to e-mail and instant messages. Hear about the experience, pitfalls, and best practices of the leader of several large-scale projects.

The information provided about each search hit and how a list of search results is presented has a significant impact on the user’s search experience for both Web sites and intranets. Martin White, the author of Making Search Work, presents a highly interactive session on search result page management and design using a wide range of Web sites as illustrations of how it can--and should not--be done. Bring your own examples and help develop a checklist of best practices.

Enterprise search comes in many flavors, depending on the nature of the underlying content and requirements for solutions. Based on a survey of organizations with enterprise search installations, hear what solutions have been selected and how they are implementing search. Learn about the types of organizations that are deploying search, types of content included, and about the current state of the market from the customer perspective.

Learn how the Library of Congress, in a short time frame, implemented a metasearch application across many of its legacy systems using open source software. The new metasearch capability provides users access to major content areas through a single search interface using an XML-based, open source product. Learn how the LC introduced a model for change that allows for testing and then rapid implementation without waiting for the perfect solution and hear plans for improvement and future development.