Whitney Quesenbery, Principal Consultant of Wqusability, is a user-researcher and usability expert with a passion for clear communication. Her work is focused on how to develop websites and intranets that help people find the information they need, and understanding the role of search in good info systems. She has worked on projects in a wide range of industries from healthcare to software development, for companies such as The Open University, IEEE, Sage Software, Siemens Health Systems, Eli Lilly, Novartis, and the National Cancer Institute. Before founding Whitney Interactive Design, she was a principal consultant for Cognetics Corp.